Outsourced IT

Our outsourced IT services are specifically designed for small and medium sized regulated companies operating in the highly competitive alternative asset management sector. We provide our partners with all the benefits of a state-of-the-art internal IT department, including a 24/7 helpdesk and on-site engineer call-out provision; while reducing capital investment and cutting running costs.

So whether you are looking for a comprehensive IT solution or to selectively improve your existing IT infrastructure or skill base, we have the technical expertise and technology to deliver what you need.

FundLab Outsourced IT Services:

• 24*7*365 helpdesk
  • Based in London, New York, Cape Town and Auckland, our experienced ITIL-compliant helpdesk staff provide time critical around the clock support, 365 days a year.
• Strategic planning
  • Just like an internal IT department, our experienced team of management and technical consultants work with you to map out your business goals and the IT solutions required to achieve them.
• Infrastructure support
  • Management and maintenance solutions for your whole system or  particular parts of your IT infrastructure. For example, outsource the management of your data backup systems, freeing up your IT team to deliver on other important projects.
• Dedicated account management
  • A dedicated account manager will be on hand to ensure you receive the help and support you need.
• Remote and proactive monitoring and maintenance
  • We use some clever technology to monitor your IT infrastructure, helping us discover and resolve issues before they even happen.
• Infrastructure design and development
  • Our experienced team can check the design of your IT infrastructure or help you resolve a particular problem.
• Road-map development and budget planning
  • Work with our project managers to develop a IT road-map with detailed budgetary, personnel and technical requirements.
• Immediate on-site presence
  • Clever technology means we can deal with most issues remotely. However, should you require one of our highly-trained engineers on-site, we’ll dispatch one immediately.
• Procurement services
  • Benefit from our group purchasing power and long-standing relationships with leading hardware and software suppliers, such as Microsoft, Dell, Citrix and Cisco, to ensure you get the right solutions at the best possible price.